Shipping policy
At Balance Keepers Shop, we work with fulfillment and shipping partners to deliver products to customers across Canada and other supported destinations.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.
Shipping Times
Estimated delivery times are generally:
Canada: 5–15 business days
United States: 5–15 business days
Other supported destinations: 7–20 business days
These are estimated delivery windows, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, weather, customs, holidays, and other circumstances outside our control.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take 24–72 hours to become active after the shipment is processed.
Multiple Shipments
If your order contains multiple products, your items may arrive in separate packages.
This can happen when products are fulfilled from different warehouses or shipping partners.
You will not necessarily receive all products in the same package or on the same day.
Delayed or Lost Packages
If your package appears to be delayed, please check the tracking information first.
If tracking shows that the package has been delivered but you have not received it, please check:
- Around your property
- Your mailbox or parcel area
- With household members or neighbours
- With the shipping carrier
If you still cannot locate your package, contact us at info@balancekeepers.ca
and we will assist you.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error, contact us immediately.
Once an order has shipped, we may be unable to change the delivery address.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Shipping Delays
Balance Keepers Shop is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier delays, customs processing, strikes, holidays, or other transportation disruptions.
If you have questions about your order, contact: